Called them as I had an issue with bees sporadically coming down my chimney. Had read many scare stories elsewhere about the potential problems, but Caroline asked some reassuringly simple questions, and I sent some photos/videos of the chimney and the bees themselves. She then called the next day to explain they were only masonry bees, there was no nest, queen or honeycombs etc, and they would die off and disappear in a few weeks. They had likely laid eggs in the mortar whilst the roof and chimneys were being repaired and it was only a one off occurrence. Fast, professional and very helpful and honest advice, and no need for expensive treatments. A conscientious and friendly company.

Anthony arrived to do survey, he was polite and informative.
Scaffolders were speedy.
Emily and Merv worked hard to find bees
Who seemed to be hiding.
They explained everything and made good the opening where bees found.
Thankyou very much
Hazel

What a great company! I called Brandon as we were just starting painting the house exterior and from the scaffolding the painters spotted numerous bees going in and out of holes at attic level. We thought they were honey bees, and Brandon explained why and how they could be removed. He asked for a video of the bees, to check. On receipt, he immediately called back to explain (very honestly) that they were mortar bees (and there was therefore no issue or concerns about them staying put).
Very impressed! Brandon was knowledgable, called back immediately, and was really helpful and very honest! Thanks for your advice and we will recommend you to anyone we know if they have bee removal queries.